SHIPPING
Orders ship within 1-3 business days of your purchase. We do our best to get them to you as soon as possible.
RETURNS
Returns and exchanges are available for up to 14 days from when your package is delivered to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Clothing must be unworn. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage. Items with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
We cannot offer a return of gift cards.
To begin the return process please go to https://360.postco.co/heidihouston .
Returns must be submitted through this link to be accepted. FedEx and UPS packages will not be received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Returns are subject to a 15% restocking fee depending on the condition in which the item is returned.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heidihouston.com.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heidihouston.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.Shipping Costs
To return your product, visit us at https://360.postco.co/heidihoustonShipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.